Manage your subscription

Your Billing page shows your current plan, price, renewal date, and any pending cancellation. How you manage a paid subscription depends on where you bought it:

Web subscription — Metrifly uses the Stripe Customer Portal for payment details, invoices, and cancellation.
Apple-managed subscription — use the Apple App Store subscription controls. Metrifly does not show Stripe billing controls or in-app plan changes for these subscriptions.

Open Billing

Go to the account menu → Billing. You’ll see:

Your current plan (Free or paid, monthly or annual)
The renewal or cancellation date and price
A summary of your features
Upgrade / Change plan for a Free or Stripe-managed plan, which opens the pricing page
Manage billing for a Stripe-managed paid plan, which opens the Stripe portal

On the Free plan there’s no payment method — Upgrade opens pricing.

Billing page with the current plan and Manage billing for a Stripe-managed subscription

Change a web subscription

For a Stripe-managed subscription, open Billing → Change plan (or the pricing page), pick the plan you want, and confirm:

Upgrades take effect immediately. You’ll go through secure checkout and pay the new plan’s price; unused time on your current plan is credited toward future invoices.
Downgrades take effect at the end of your current billing period — you keep your current features until then, with no charge today.

A confirmation step shows exactly what will happen before you commit.

Use the Stripe Customer Portal

For a Stripe-managed subscription, Manage billing opens Stripe, where you can:

Update your payment method
Download invoice PDFs
Update your billing details
Cancel or reactivate your subscription

To change your plan, use Upgrade / Change plan on the Billing page (it opens the pricing page) — not the Stripe portal.

Cancellation takes effect at the end of your billing period — your paid features stay until then, and a banner on Billing confirms the pending cancellation. After your plan lapses, your data stays; you may need to drop to a single portfolio for full Free-tier access.

Manage an Apple subscription

When Billing says Manage this subscription in the Apple App Store, Apple controls the payment method, invoices, cancellation, and plan changes. Use the subscription controls in the App Store for the Apple ID that made the purchase.

Billing still shows your current plan and renewal or cancellation status. Stripe-specific controls such as Manage billing, payment method, and invoices are unavailable for Apple-managed subscriptions.

If a payment fails

A past-due subscription shows a banner on Billing. Open Manage billing and update your card. Stripe retries automatically, but a prolonged failure reverts you to Free.

Troubleshooting

Problem	Fix
The portal won’t open	Make sure this is a Stripe-managed subscription, then sign in, clear your cache, and retry.
You cannot change a plan or open the portal	If Billing says the subscription is Apple-managed, use the App Store subscription controls instead.
There’s a past-due banner	Update your card in the Stripe portal for a Stripe-managed subscription.
Your plan isn’t updating	Refresh the Billing page.
You want a refund	Email support.